Waste No Day: A Plumbing, HVAC, and Electrical Motivational Podcast
Education:Self-Improvement
In today’s show, we are putting Chris Voss in your passenger seat to discuss never splitting the difference. Everything in life is a negotiation, but standing in front of a client makes it more apparent. Wouldn’t it be great if you knew what to say and how to say it and when to say it in a negotiation? Over decades of FBI hostage negotiation, Chris learned those things and more through real-world experience; which he detailed in his best-selling book, “Never Split the Difference.” A 24-year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California’s Marshall School of Business, Georgetown University’s McDonough School of Business, Harvard University, MIT’s Sloan School of Management, and Northwestern University’s Kellogg School of Management, among others. Chris joins the show today to relate these principles to the home services industry as we celebrate episode #100.
Killer Culture or Culture That Kills - Part 1
The Excellent AC Tune-Up - Part 2 - Special Guest: Steve Alwine
The Excellent AC Tune-Up - Part 1
Cutting the Confusion Out of Communication - Part 2 - Special Guest: Mike Vavreck
Cutting the Confusion Out of Communication - Part 1
Riches in Niches: Surge Protection - Part 2 - Special Guest:Jamie Mellinger
Riches in Niches: Surge Protection - Part 1
Riches in Niches: Service Agreements - Part 2 - Special Guest: Traci Martin
Riches in Niches: Service Agreements - Part 1
Riches in Niches: Sewers and Drains - Part 2 - Special Guest: Paul Francis
Riches in Niches: Sewers and Drains - Part 1
Riches in Niches: Indoor Air Quality - Part 2 - Special Guest: Dave Landis
Riches in Niches: Indoor Air Quality - Part 1
Options, Options, Options - Part 2 - Special Guest: Johnathan Jordan
Options, Options, Options - Part 1
Upfront Agreements - Part 2 - Special Guest: Rachel Witmer
Upfront Agreements - Part 1
Technically Speaking - Part 2 - Special Guest: Ted Schnettler
Technically Speaking - Part 1
My Vehicle University - Part 2 - Special Guest: James Frese
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