Antonia Jones, Customer Success Manager

In this episode, we talk to Antonia Jones the Customer Success Manager in IT. This is a fairly new post, and Antonia talks about her passion to improve customer service, using the Complaints, Compliments and Suggestions process, and the insights being a student as well as a member of staff has given her. 

If you'd like to submit feedback about any IT service, got the IT website (https://it.leeds.ac.uk), log on to it, then search for "feedback" or go directly to the feedback form (don't forget to log on first)