Changing Perspectives: Thoughtful Leadership for Shifting Mindsets, by Jonathan H. Westover PhD

Abstract: This article discusses strategies for productively shifting organizational mindsets and overcoming resistance to change. Resisting change is explored from a psychological perspective, with concepts like cognitive dissonance and confirmation bias helping to explain why individuals often dismiss new ideas. A framework is then presented for creating "cognitive openings" through leadership techniques such as empathy, shared values, humility and diverse perspectives. Once open-mindedness is cultivated, new viewpoints should be shared strategically using stories, specific benefits, balanced reasoning and pilot examples rather than abstract concepts. Applications across industries like financial services, manufacturing, healthcare and transportation are examined. The multi-dimensional approaches of first addressing psychological barriers and then communicating alternatives respectfully are posited to thoughtfully shift perspectives during times of organizational change.