Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

• Relationship mapping at organizations
• Too dependent on relationships
• How does your customer make money?
• Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?
• Customer success and customer support In B2B SaaS

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach