Why Isn’t Every Shopify Store Using AI for Customer Service? - with Lisa Popovici - Co-founder & CMO @ Siena AI

Summary 

Using AI for your customer service on Shopify yet? If not, you probably should be, or at least you should be investigating it.

Products like Siena AI are not just making service better, they’re drastically increasing revenue for Shopify merchants, and getting higher satisfaction ratings than most support agents! 

In this episode I sat down with the co-founder of Siena AI to discuss the genesis and capabilities of an empathic AI agent. Siena can handle complex questions, support, and even help customers manage subscriptions in any platform, and any language! Lisa Popovici, co-founder of Siena, explains the inspiration behind Siena, detailing its integration with existing customer service systems and its important role in automating customer interactions efficiently.

Highlights

• 🤖 [00:01:36] What inspired the creation of Siena?
• 🌐 [00:04:15] What exactly does Siena AI do for e-commerce businesses?
• 🤝 [00:05:42] How does Siena integrate with Shopify and existing ticketing systems like Zendesk and Gorgias?
• 🚀 [00:07:10] Can Siena operate alongside other AI tools provided by platforms like Zendesk?
• 📊 [00:09:53] How does Siena differentiate itself from standard AI tools on platforms like Zendesk?
• 💡 [00:23:05] What future capabilities are planned for Siena to enhance e-commerce customer interactions?
• 🌟 [00:39:23] How does embracing AI with tools like Siena present strategic advantages for brands?

Links & Resources

• Siena AI Website - https://www.siena.cx/
• Gorgias (Shopify customer support software that Siena works with) - https://www.gorgias.com/ 
• Zendesk (Shopify customer support software that Siena works with) - https://www.zendesk.com/ 
• Intercom (Shopify customer support software that Siena works with) - https://www.intercom.com/
• Kitsch (Shopify beauty brand Siena is working with) - https://www.mykitsch.com/
• MadHappy (Shopify merchant seeing success with Siena AI) - https://madhappy.com/ 

 

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