S2 Ep. 6 Agents want growth opportunities – WEM can help

In the contact center, your agents are the key to delivering outstanding customer experiences. And knowing what your agents value most is the key to motivating and retaining your best performers. In this episode, hosts Michael Logan and Ginger Conlon discuss what high-performing agents value according to the Human Values Report, a global study of nearly 17,000 agents. Cam Smith, Vice President of Product Management for Workforce Engagement Management at Genesys, adds his insights on how CX leaders can align employee and organizational goals, foster a sense of belonging and purpose, and provide personalized development opportunities for every employee. With AI-powered workforce engagement tools, it’s easier than ever.