S01-E09 - Benchmarking for change: Uniforum and the Alberta Approach

In this episode Bo Wandschneider and Dana Sanderson talk with Brian Stewart, CIO at SFU, about Uniform, an administrative benchmarking system used in Canada, the UK and Australia, and how it helped the University of Alberta drive a major service consolidation and cost realignment.

They discuss what Uniform measures, the nuance needed when using its data, how benchmarking informed a service‑hub operating model, and the key lesson: re‑engineer processes and reduce effort before cutting staff to achieve sustainable transformation.