CSMs Should Not Learn to Talk to CFOs
Gain Grow Retain

CSMs Should Not Learn to Talk to CFOs

2023-02-16
Make your champion the hero of the story when dealing with their finance partners.Here are 3 ways you can do that:1) Help prepare them around how to defend the ROI of your product - remember to think about inputs and variables to the model. Think like a lawyer - you have to prove beyond a reasonable doubt.2) Beyond ROI, help them understand the downside of not using your tool. Think in terms of cost (particularly labor) and lost efficiency - the story/narrative is important here.3) Make...
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