SYWMF Episode 9: Boutique Hotel Survey - Part 2: Why?

In this episode, we get into a discussion of different motivations for sending guest experience surveys. It's a follow-up episode to episode 8 ( https://www.podbean.com/eas/pb-ixx38-171cffa ), in which we were less than impressed by the guest survey sent by a great boutique hotel. That episode may be found here: https://youtu.be/pm3HD8gTFuU Our "So You Want My Feedback?" series reviews the feedback requests from hotels, restaurants, retailers, and other businesses through the eyes of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. #cx #survey #bestpractices #guestinsight #hospitality #hotelmanagement #hotelier #review #guestexperience

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