How AI Is Changing Call Centers Forever (EP 14, T5)

Marc Rosenstock explores how AI automation is enhancing call center systems and improving customer service automation. Discover the role of AI call handling and contact center AI in creating a seamless customer experience. Join us in understanding the impact of business automation on operational efficiency! 🚀

Key Topics

• AI-driven personalization boosts engagement
• AI voice agents enhances data analysis in marketing

Guest

Marc Rosenstock⁠, President, Rosenstock Consulting.  Marc is a seasoned marketing executive with over 20 years of experience in driving brand growth, digital marketing, eCommerce, and go-to-market strategies, holding senior roles in a number of world-class organizations.  Today, his practice is dedicated to advising marketers to the SMB on effective uses of AI.

Marc holds an MBA from the University of Chicago, and dual Bachelor's degrees in Engineering and Economics from the Warton School at the University of Pennsylvania. 

Host

Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.

A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.

About Elevator 321 and the College of Coaches

We’re about moving the needle for leaders of tech-driven business.  We should talk.  Reach us at Elevator321.com.

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