Roadmap to Understanding Customer Service

This originally aired live on Wednesday, January 3, 2019 at 4pm (cst).  (The first one of the new year)  As usual I started with just a quick catch up from the holidays, then we bring Shaun into the show.  

I enjoyed my chat with Shaun Belding, he's CEO of The Belding Group of Companies in Canada. Our discussions was on various sizes of businesses and handling customer service and imaging issues.  He's author of the book "The Journey To Wow: The path To Outstanding Customer Experience and Loyalty".