AI and the Future of Customer Experience, with CX Expert Shep Hyken
Practically Tomorrow

AI and the Future of Customer Experience, with CX Expert Shep Hyken

2025-03-21
David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and...
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