OA 424: The Explosion of CX (Customer Experience) - with Justin Tippett of ACXPA

2023-02-02

Outsourcing podcast Get the full show notes for this outsourcing podcast here:outsourceaccelerator.com/424 ACXPA Derek Gallimore interviews Justin Tippett, founder and chief executive officer (CEO) of the Australian Customer Experience Professionals Association (ACXPA). In the episode, Justin talks about the customer experience (CX) industry and how broad and far-reaching it is. He also tells us how customer service has evolved to what we now refer to as customer ex...

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/424

ACXPA

Derek Gallimore interviews Justin Tippett, founder and chief executive officer (CEO) of the Australian Customer Experience Professionals Association (ACXPA).

In the episode, Justin talks about the customer experience (CX) industry and how broad and far-reaching it is. He also tells us how customer service has evolved to what we now refer to as customer experience.

References:

Web: ACXPA

Li: Justin Tippett

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