6 Steps To Customer-Centric Writing

Most business owners start out with a laser-like focus on their business. They’ll swell with pride and “shout it from the rooftops” to tell you about their newest, exciting product or service. However, like the majority of people in business, they tend to take a business-focused approach, focusing on promoting the features or specs of the product and making sure that you know how this new product or service is the best of the best.

Herein lies the rub, as they say. While shouting it from the rooftops might seem like a good approach, customers don’t necessarily want to hear about your business. Instead, they want to hear about how your company will help THEM. They are more concerned that you understand their need and are offering a solution to address it.

Here’s where customer-centric writing and promotion comes in. Read more: https://burlingtonpress.com/2021/11/30/6-steps-to-customer-centric-writing/