Innovate for Impact - nTrustus

In this episode of Innovate for Impact,, Tania Gomez sits down with Ross Paull, founder of nTrustus, to explore how digital complaint solutions are transforming compliance for NDIS providers. With a grant from the NDIS Quality & Safeguards Commission, nTrustus has developed a digital tool to help providers and participants handle complaints efficiently.

 

Key Topics Covered:

✔️ How nTrustus digitises complaint management for NDIS providers

✔️ Why manual complaints tracking is inefficient & outdated

✔️ How AI-powered tools improve complaint resolution

✔️ Why NDIS participants hesitate to make complaints & how to fix it

✔️ How tech can streamline compliance & incident reporting

 

Episode Highlights:

00:00 – Introduction: Meet Ross Paull, founder of nTrustus

02:05 – How a financial services compliance tool led to nTrustus

04:30 – The challenges of manual complaints processes for NDIS providers

07:10 – How nTrustus simplifies complaints & enhances provider response

09:45 – The importance of capturing feedback for service improvement

12:20 – Why participants hesitate to complain & how tech empowers them

14:40 – How AI automates workflows & detects reportable incidents

17:30 – How providers can use complaint data for business growth

19:10 – The future of compliance tech & NDIS registration changes

 

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