153 | Martyn Johns | Powerful Organizational Attributes for Long-Term, Sustainable Growth

In today’s show, Chris interviews Martyn Johns, Director, NAPA AutoPro.

We start this show with Martyn recalling his life before Student Works. As a teenager, Martyn was frustrated with financial uncertainty and lack of opportunities. This is a common theme that resonates with many youngsters who are eager to find success in their early twenties.

At Student Works, Martyn got the chance to see the bigger picture and assume crucial responsibilities. And he had to face significant challenges as well. Listeners will learn how Martyn managed to scale up Student Works operations from $300,000 to $25 million- only to fold up operations owing to the 2008 financial crisis. 

What were some important takeaways that Martyn took away from this experience? Did this setback affect his work relationships in any way?

The next segment of the show is particularly interesting as Martyn talks about this current job at NAPA Autopro, a family-owned organization involved in automotive care.   Here, Martyn shares why he finds working in family-owned organizations to be a far more rewarding experience. Especially, he reveals how his company leadership is backing its employees to the hilt in the wake of the pandemic.

You will also learn how Napa’s unconditional support for its franchisees has resulted in a long-term and sustainable business model.

 Martyn also talks at length about his company’s firm focus on customer service. How has Napa Autopro managed to beat large car manufacturers to attain the coveted #1 spot in customer service in JDPower rankings? 

Additionally, we touch upon a gamut of interesting topics like profitability, increasing valuations, and the complexities of succession planning in family-owned organizations.

We wrap up this show by sharing some crucial attributes that define a leader of tomorrow. We hope you enjoy this show! 

Resources

Napa Autopro

Student Works 

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Chris’s Email