How To Improve Supplier Performance?

2021-06-25

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In this episode... Sofeast's CEO, Renaud Anjoran, talks you through a common query that we get at Sofeast on a regular basis when customers ask us: "How do I get my suppliers to improve?" A recent survey of importers found that 70% said that their biggest challenge was working with suppliers to improve performance. So, with this in mind, Renaud goes through the topic based on training that he gave for European Chamber of Commerce in China members on improving suppliers with a focus on product quality, delivery times, price, and more. So, how to spur improvement in your Chinese suppliers? Keep...

In this episode...

Sofeast's CEO, Renaud Anjoran, talks you through a common query that we get at Sofeast on a regular basis when customers ask us: "How do I get my suppliers to improve?"

A recent survey of importers found that 70% said that their biggest challenge was working with suppliers to improve performance. So, with this in mind, Renaud goes through the topic based on training that he gave for European Chamber of Commerce in China members on improving suppliers with a focus on product quality, delivery times, price, and more.

So, how to spur improvement in your Chinese suppliers? Keep listening...

Show Notes

00:30 - Introduction. This episode's topic: Why supplier improvement is a big challenge and how to achieve it.

02:01 - In these cases, supplier improvement is very difficult or impossible.

04:46 - How to plan your supplier improvement project (step-by-step)?

08:05 - Why being a hand-off buyer doesn't help you drive improvement.

10:00 - Translating what you want into KPIs

14:44 - The cost of quality

18:11 - Hidden costs

20:22 - The impact of the cost of poor quality on your organization

23:53 - Time and attention needed for improvement activities

25:41 - Which manufacturing processes to work on based on the issues you have found with suppliers?