Tips on How to Handle Difficult and Disgruntled Owners | 2022 Virtual HOA/Condo Academy #4

Welcome to the 2022 Virtual HOA/Condo Academy series! This is class #4, "Tips on How to Handle Difficult and Disgruntled Owners" featuring Beth Mulcahy, Esq. & Haidyn Dilorenzo, Esq. This virtual seminar is possible thanks to the cities of Avondale, Chandler, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise and Tempe.

What's on the agenda? We are going to start today’s class with an exciting update from the 2022 session of the Arizona Legislature. This year’s session has been open for three months and in the past several weeks we have seen two bills relating to community associations get signed into law. I’ll give a summary of both bills and their effects on HOAs and condominiums.

We are also going to discuss a new decision by the Arizona Supreme Court pertaining to amending CCRs. 

The main topic for today’s class is all about how to deal with difficult people. We like to say that serving on your community association’s board of directors can be a thankless job that often comes with having to deal with conflicts and complaints from homeowners. Today we’ll go through some tips and tricks for handling difficult and disgruntled owners including how to deal with conflict during meetings, strategies for responding in a difficult situation and how to stop harassment. 

As always, there will be a free Q and A at the end of the class

*Note: Due to technical difficulties, there are some audio drop-outs at various times of this recording.