Retail’s new approach: CX, Capital One and ”Banking Reimagined”

The podcast--on location! We visited the Capital One Cafe in Cincinnati to learn about the bank's innovative customer experience. It's impressive--and it really works because of the people. 

To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us!

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

 

#cx #customerexperience #banking #retail #capitalone #capitalonecafe