25: When Success Becomes a Challenge -- Handling Overbooked Classes

On this episode of Rock School Proprietor Podcast, John Kozicki (Michigan Rock School and RockSchoolProprietor.com) and Mandy York (Music Time of Milford) work through a challenge Mandy is currently facing in her studio: what to do when your classes are fully booked and there's still high demand for enrollment.  Mandy shares her unique predicament as she starts a new semester with her music classes entirely filled, leaving her to ponder the next steps for accommodating eager students.

In this episode:

• Possible strategies when to meet additional demand, like creating new classes, hiring additional instructors, or even opening another location
• More creative solutions that could would with few demands on Mandy's time like offering special drop-in classes or themed sessions to keep prospective students engaged and interested
• The emotional aspects of managing a these situations, and practical tips and insights into expanding offerings without compromising personal capacity or the quality of service.

Find out how John and Mandy navigate these waters and share valuable advice on sustaining demand, managing customer expectations, and possibly using scarcity as a strategic advantage. This conversation is a must-listen for anyone looking to thrive in the educational or creative service industries.

 

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Episode Transcript: