Defining Culture: Leadership’s Role in Defining Organisational Culture for the Greater Good, with host Michelle Bloom

In this episode of Cultivating Cultures for the Greater Good podcast, host Michelle Bloom speaks to Yolanda Saiz, CEO of St Vinnies, NSW about the foundational role that leadership plays in defining organisational culture. Culture is most typically defined as “the way we do things around here”. It is communicated in several ways through symbols and language such how people dress and talk to each other. It is also communicated through the organisational values that are deemed good and inform how people behave and make decisions. But culture is also shaped by the unspoken agreements, the shadow values within the organisation that drive unintended behaviours and consequences and really determine “the way things get done around here.

 

Yolanda shares some examples of how she and the leadership team at St Vinnies have cultivated a culture for the greater good. She also shares the transformational journey of the “Vinnie’s stores”, underpinned by the “no mission without margin” mantra.

 

Michelle Bloom from ANSTO; Yolanda Saiz from St Vinnies