American Express’ Monique Herena on embracing change

2024-04-02

Stepping outside of our comfort zones is where growth begins. As Monique Herena, chief colleague experience officer at American Express, puts it, change is both necessary and challenging. She offers practical strategies for helping leaders navigate change, and what to do with leaders who aren't on board. She also shares how American Express has navigated flexible work, and why it's important for everyone, including individual contributors, to model values and leadership behaviors. Share a time you...

Stepping outside of our comfort zones is where growth begins. As Monique Herena, chief colleague experience officer at American Express, puts it, change is both necessary and challenging.

She offers practical strategies for helping leaders navigate change, and what to do with leaders who aren't on board. She also shares how American Express has navigated flexible work, and why it's important for everyone, including individual contributors, to model values and leadership behaviors.

Share a time you stepped outside your comfort zone at work with me. E-mail me at roula.amire@greatplacetowork.com.

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For a transcript of this episode, visit American Express’ Monique Herena on Embracing Change at Work | Great Place To Work®.

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