How Shared Service Centres Add Value to Business with Nelson Gonzalez | Travel Leaders Group #17

2019-02-20

BPO offshore operations have continued to mature. Staff are experienced, local management has progressed and they have expanded to take on more advanced work such as R&D. They may no longer be sited in the lowest cost countries, but strategically located to deliver the best value based on skills, languages and time zone. They’ve also gained a better name – Shared Service Centres. On a recent visit to Montevideo, Oliver Dowson met with Nelson Gonzalez, General Manager of Travel Leaders Gro...

BPO offshore operations have continued to mature. Staff are experienced, local management has progressed and they have expanded to take on more advanced work such as R&D.

They may no longer be sited in the lowest cost countries, but strategically located to deliver the best value based on skills, languages and time zone. They’ve also gained a better name – Shared Service Centres.

On a recent visit to Montevideo, Oliver Dowson met with Nelson Gonzalez, General Manager of Travel Leaders Group’s Global SSC. It’s a great example of how Shared Services Centres can play a key role in business success.

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