The Impact of Care and Concern on Building a Thriving Workforce with Omar Miller * BCWA S7:E 24

2023-09-02

Building a foundation that is set to last because we're here to stay aligns with one of my core values, which is employee leadership and growth. - Omar Miller If you're feeling frustrated and disappointed with high turnover rates and a lack of employee loyalty in your cleaning company, then you are not alone! Despite providing competitive salaries and benefits, you may find that your employees lack a sense of belonging and commitment. Instead of the dedicated workforce ...

Building a foundation that is set to last because we're here to stay aligns with one of my core values, which is employee leadership and growth. - Omar Miller

If you're feeling frustrated and disappointed with high turnover rates and a lack of employee loyalty in your cleaning company, then you are not alone!

Despite providing competitive salaries and benefits, you may find that your employees lack a sense of belonging and commitment.

Instead of the dedicated workforce you desire, you may be witnessing a lack of motivation, decreased productivity, and a revolving door of employees.

My special guest is Omar Miller

Meet Omar Miller, the tenacious, New York-based business aficionado who has made remarkable strides within the cleaning industry.

Over five years, Miller's leadership has crafted a strong company culture that successfully navigates the notoriously competitive world of New York businesses.

His company, Advantage Cleanings, stands strong amidst industry giants, managing to compete on an impressive level while putting its workforce first.

His ethos of employee growth and leadership has been a pathway to not only industry success but also to a loyal, dedicated workforce ready to weather any storm.

The key moments in this episode are:
00:00:00 - Building a Foundation for Employee Leadership and Growth,

00:03:47 - Overcoming Challenges and Establishing a Reputation,

00:09:26 - Cleaning Attractions and Mitigating Pathogens,

00:11:50 - Training and Development for Employees,

00:15:59 - Introduction to Rockstar Custodian of the Year,

00:16:44 - Expansion and National Level Opportunities,

00:19:23 - Streamlined System and Effective Communication,

00:21:45 - Retention and Understanding Employees,

00:24:52 - Intensive Onboarding Process and Technology,

00:30:43 - Finding Middle Ground,

00:31:39 - Remembering 9/11,

00:33:57 - The Importance of Indoor Air Quality,

00:35:35 - Frontline Technicians as True Responders,

00:36:23 - Words of Wisdom and Personal Goals,