Customer success delivering outcomes | Dave Duke, MetaCX

Jay joins Dave Duke of MetaCX around how customer success teams can help deliver outcomes for customers:

• Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teams
• Data and analytics becomes a major point in this discussion to tie the strategy to outcomes
• Collaboration with customers Is a major asset to a customer success team - there needs to be a transparency
• Customer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes

--
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach