33 - The Devil’s Advocate

Are you an Attorney, Crash Investigator, Police Officer, or Claims Rep tasked with investigating, negotiating, or litigating motor vehicle collisions?  If so, then this is the show for you.

 

In this quick, on-location episode, Eric and Phil talk about The Devil's Advocate and ask the question, why do so many people get defensive when someone says, "I'm just playing devil's advocate".  Don't shy away... embrace this to help overcome confirmational bias that exists in your case work.