Attributes of a GREAT Customer Success Manager- The Revenue Hustle #17 - Chris Longo

We're joined by Chris Longo, Director of Customer Success at Varicent. Varicent is the industry leader in Sales Performance, Sales Planning and Incentive Compensation Management software. Chris leads a team of Enterprise Customer Success Managers (CSM) and he shares the attributes he looks for that indicate a person will be a GREAT CSM.  You also need to hear how Chris trains his team to improve in an area CSMs need the most development!

 

Chris's Revenue Rules:

1. For customer success managers, background matters more than experience does.
2. Conversations with customers is what makes the magic happen

 

Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrislongovaricent/

 

Where you can listen:

• iTunes: https://podcasts.apple.com/us/podcast/what-makes-a-good-cms-the-revenue-hustle-17-chris-longo/id1538449270?i=1000568127005
• Spotify: https://open.spotify.com/episode/1IvHzQdec3dwtqEXSrMPCu?si=ts5IO7QCSVeuxoUdKatG9A
• Youtube: https://www.youtube.com/watch?v=XYeIucaOVcE