#31- Culture over Commission: How Theresa Balsiger & Carex are Disrupting the Agency Model

Episode Summary

Theresa Balsiger, Vice President of Candidate Relations at Carex Consulting Group, shares her wealth of insights on cultivating a phenomenal company culture and delivering an unparalleled candidate experience. With 16 years of recruiting under her belt, including stints in executive search and staffing, Theresa's been there, done that - and lived to tell the tale.

 

Her secret sauce? A team-centric, performance-driven environment that ditches the cutthroat commission model in favor of a profit-sharing program that incentivizes collaboration, not competition. Theresa breaks down how data tracking, automation tools, and a casual, friendly approach are key to keeping candidates engaged without ghosting. From qualifying roles with candor to planting "karma seeds" that bear referral fruit, this is a must-listen for any agency owner or recruiter looking to scale sustainably while staying true to their values.

 

Theresa’s Bio

Theresa's passion is the story behind the resume. People fascinate her. Business is personal for Theresa, whether she is hiring a key player to take an organization to the next level, or working with a candidate considering their next career move. She has the privilege of connecting top talent with the best opportunities in their field. Nothing makes Theresa happier than talking with an employee who loves their job and a company who is achieving new heights because they have the right talent on board. When Theresa is not talking with candidates and partners, she can be found frequenting Madison's excellent breakfast spots. Coffee is a way of life for her (she has three boys under the age of 10!)

You can find Theresa on LinkedIn or check out her website at https://www.carexconsulting.com/ 

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