#15: Tired of Cleaners Quitting? This Owner Kept Her Staff for 9 Years

Want to know how to build a cleaning team that stays for 6-9 years? Meet Maria Dorian, who grew her Austin cleaning company to 36 staff and 320+ clients before selling it. Now running a successful VA company from Spain, she shares her proven approach to hiring, training, and building an unshakeable company culture.

 

From her rigorous 191-question training test (requiring 93% to pass) to mastering the art of the working interview, discover battle-tested strategies for building a high-performing cleaning team that sticks around - with three staff members even following her to new ventures.

 

Key Takeaways:

 

The PAID UC core values system for hiring and culture

How her intensive training program filters out unmotivated candidates

Working interview secrets that reveal true character

How to win unemployment claims (she won 16 out of 17!)

Creating a culture so strong, policies develop naturally

Tips for documenting everything properly from day one

 

Mentioned in this Episode:

• ZenMaid Software
• Task Away VA
• The Four Disciplines of Execution (book)
• ZenMaid Facebook Mastermind group

Try ZenMaid free for 14 days: https://get.zenmaid.com/

Rather read than listen? Check out the full episode write-up on our blog.