Interview with Samaritans on vulnerable customers // Consumer Duty

Episode 11: The FCA’s Consumer Duty

In this episode we interview special guest Jason Jaspal (Samaritans) for Samaritans’ insights on what firms can do in practice to support vulnerable customers, in the context of the Consumer Duty’s customer communication and support outcomes and its new enforceable rules about vulnerable customers.

This episode features Connie Faith (associate) and Duncan Campbell (senior associate) in our London financial regulation team.

Visit samaritans.org/step or email step@samaritans.org to find out more about how Samaritans Training and Engagement Programmes (STEP) can support organisations to train their people and teams to spot and support anyone struggling to cope.

And visit Linklaters’ Consumer Duty webpage for all our insights on the Consumer Duty.