1 | How To Successfully Implement ITIL Processes - Part 1 2008-02-08 |
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2 | How To Successfully Implement ITIL Processes - Part 2 2008-02-07 |
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3 | Leading Transformation - How To Overcome Organizational Resistance To Change 2007-04-20 |
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4 | How To Implement A Service Catalog - Part One 2007-04-13 |
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5 | How To Implement A Service Catalog - Part Two 2007-04-12 |
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