Humans in the Loop

Why Insurance Needs a Human-Centric Digital Transformation | Ema Roloff (Roloff Consulting)

In this episode of 'Humans in the Loop,' our host, Olle, interviews Ema Roloff, a digital strategist, keynote speaker, and influencer, about the insurance industry's challenges and changes. They delve into problems such as the workforce gap, legacy systems, and market demands like climate change and cyber threats. They discuss how technology, including AI, can assist in tackling these issues, balancing innovation with the need to keep a human-first approach. Emma also shares insights into her background and the importance of a solid technological foundation for companies.00:00 Introduction to Today's Influential Guest 00:30 Emma Roloff's Background and Expertise02:37 Challenges in the Insurance Industry 03:10 Workforce Gap in Insurance 07:06 Technology and AI in Insurance 14:59 Legacy Systems and Modernization 20:30 Market Demands and Predictive Solutions 29:59 Advice for Executives and Future Outlook 35:13 Conclusion and Final Thoughts

Humans in the Loop: Why AI needs people | Ainesh Ravi, Victoria Sakal (Wonder)

Join us as we sit down with Victoria Sakal and Ainesh Ravi from Wonder, who share their insights on "Humans in the Loop" (HITL). Ainesh transitioned from American Express to co-founding Wonder, a company that merges AI and human expertise to revolutionize traditional desk research. Victoria joined Wonder at a pivotal moment in AI evolution, emphasizing how this combination empowers clients to make faster, more informed decisions.We discuss the importance of human oversight in AI applications, illustrating how a balanced approach can simplify decision-making and elevate efficiency. Our conversation delves into real-world scenarios and how Wonder achieved significant strides by upskilling employees and fostering a culture of continuous learning and innovation.This episode highlights the critical role humans play in supervising AI to prevent data inaccuracies and ensure reliable outcomes. Tune in to understand how integrating AI with human oversight can lead to groundbreaking advancements and a future where technology and humanity thrive together.Get in touch with Viktora and Ainesh:Ainesh Ravi, VP Product, ainesh@askwonder.com, https://www.linkedin.com/in/aineshravi/ Victoria Sakal, Head of Growth, victoria@askwonder.com, https://www.linkedin.com/in/victoriasakal/

How to Create a Culture of Intrapreneurship | Albert Bengtson

You have heard of the entrepreneurs, but have you heard of the intrapreneurs?Ever wondered why large companies struggle to innovate as disruptively as startups? This episode of Humans in the loop offers an insightful conversation with Albert Bengtson, co-author of "Principles of the Intrapreneurial Capital." Albert sheds light on the critical importance of nurturing intrapreneurs within organizations and fostering a collaborative, learning-oriented culture. Discover why established companies need more than just good ideas—they need the right environment to let those ideas flourish.Albert Bengtson also tackles the significant challenges that large corporations face in sustaining long-term innovation. From the need for supportive governance structures to the importance of creating a psychologically safe environment, he covers the key elements that can either drive or hinder progress. Learn how risk-averse management styles can stymie innovation and why companies must look beyond improving existing processes to genuinely disruptive change.Finally, we explore the stark contrasts between the dynamic world of startups and the stable ecosystems of large incumbents. Albert shares his views on how startups prioritize immediate financial needs and thrive on fast iteration, as opposed to the budget-driven operations of larger firms. He also highlights influential readings that have shaped his perspective, ultimately concluding that true passion is the cornerstone of successful intrapreneurship. Tune in for actionable insights and inspiration to lead and innovate in today’s ever-evolving business landscape.

Orchestrating, Acting on & Governing Decision-making with InRule CEO Rik Chomko

In this episode of Humans in the Loop, Rik Chomko, CEO and founder of InRule, delves into the complexities of decision-making in the fast-paced realm of technology and AI. The discussion focuses on the essential strategies of orchestrating, acting on, and governing AI and rule-based decisions, emphasizing the balance between declarative and non-declarative reasoning within AI frameworks.During the interview, Chomko highlights the challenges businesses face when they dive into decision-making without a comprehensive overview, particularly in contexts such as loan underwriting.Furthermore, the discussion covers:Understanding the overarching objectives to avoid getting lost in the detailsThe need for businesses to step back and consider their goalsMigration from legacy systems to modern technologyThe need for a strategic approach rather than just lifting and shifting to new platformsAlignment between broader business processes and the company's workflow and decision-making capabilitiesIs Rik a tea or coffee drinker when he has to make tough decisions?Overall, Chomko's insights provide a roadmap for businesses to navigate the complex landscape of AI and decision-making, focusing on integrating solid rule-based systems and adaptable AI to ensure robust, efficient, and effective operational processes.Join us for a thought-provoking conversation where Rik shares his insights and extensive experience.

How to overcome Legacy | Jim Wilt

We're launching into 2024 with the wisdom of  Jim Wilt, who brings to light the ghostly world of legacy systems that haunt our industry. With his rich history as a chief architect and CTO, Jim regales us with tales from the front lines, ranging from his bewildering Burroughs (now Unisys) legacy code encounters to how generative AI might be the herald of a new era for these ancient digital beasts.As we peel away the mystery of outdated systems, we delve into the gritty realities faced by the developers who wrestle with them daily. Jim and I dissect the value of raw insights from forums against the more polished Net Promoter Scores, and how these candid feedback loops can reshape the future of our technological infrastructure. We confront the lurking shadows of security vulnerabilities and examine the delicate dance between financial prudence and the urgent need for innovation, all through a lens that insists on transparency for the sake of our shareholders' peace of mind.Wrapping up this deep dive, Jim shares a visionary perspective on the importance of recognizing and empowering the unsung heroes of our tech world—those who proactively prevent system fires rather than just dousing the flames. We navigate through the tumultuous seas of retail, where sleek customer interfaces belie the legacy chaos churning beneath, and champion a strategy of incremental improvement that could save us from the siren call of wholesale system overhauls. Listen in for a compelling conversation that might just transform how you view the past, present, and future of your company's technological foundations.