Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology

Ep. 369: “Fostering Communities” – The Role of Hospitality in Facility Management and the Workplace with Rene van Camp of ISS North America & Guckenheimer

Rene van Camp is Chief Hospitality Officer at ISS North America, the global facility management company, and Principal of Guckenheimer, its culinary brand where he is a senior leader in luxury and lifestyle hospitality and workplace experience management. Mike Petrusky asks Rene about the role of hospitality in the workplace today and why he believes that developing a culture of service where everyone focuses on the customer first is essential for organizations. They explore the ISS way of hospitality which involves setting clear expectations, providing the necessary tools, continuous training, and strong quality assurance programs. Rene says that community building is a top priority as workplace leaders seek to magnetize the office, and this can be achieved through a thoughtful and orchestrated approach to customer service. Mike and Rene agree that the FM industry is evolving, and professionals can maximize their value by fostering a culture of service and enhancing the employee experience, so they share the inspiration and the practical advice you need to be a Workplace Innovator! Connect with Rene on LinkedIn: https://www.linkedin.com/in/renevancamp/ Learn more about ISS N/A: https://www.issworld.com/en-us Learn more about Guckenheimer: https://www.guckenheimer.com/en-us Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Ep. 368: “SuperShifts” – Transforming How We Live, Learn, and Work in the Age of Intelligence with Author Dr. Ja-Nae Duane of Brown University

Dr. Ja-Nae Duane is a behavioral scientist, entrepreneur, award-winning innovator and author of the new book, “SuperShifts: Transforming How We Live, Learn, and Work in the Age of Intelligence”. Mike Petrusky asks Ja-Nae about the book in which she and her co-author, futurist Steve Fisher, deliver an incisive overview of how we are at the end of one 200-year arc and embarking on another. Mike and Ja-Nae discuss the new age of intelligence and the various catalysts for change currently affecting individuals, businesses, and society. They explore specific areas impacting our workplaces and built environment which are evolving from centralized, industrial models to more flexible, intelligent ecosystems, driven by AI and technological advancements. Ja-Nae says the lines between physical and digital realities are blurring, leading to the concept of "reality remix" where buildings can become cognitive ecosystems with digital twins and AI-assisted amenities, but human connection remains vital for our mental health and well-being, so facility management leaders will continue to have a big role to play as we move ahead. Upskilling in data and AI literacy, as well as human-centered design, will be essential for futureproofing the workplace, so Mike and Ja-Nae offer the encouragement and inspiration you will need to be a Workplace Innovator in your organization! Connect with Ja-Nae on LinkedIn: https://www.linkedin.com/in/janaeduane/ Buy Ja-Nae’s book “SuperShifts”: https://bit.ly/SuperShifts Learn more about Ja-Nae: https://www.ja-nae.io/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Ep. 367: “Find a Mentor” – Adopting a Growth Mindset and the Science of Motivating People in the Workplace with David Yeager, PhD of the University of Texas at Austin

David Yeager, PhD, is a professor of psychology at the University of Texas at Austin and the co-founder of the Texas Behavioral Science and Policy Institute. Mike Petrusky asks David about his closing keynote address during IFMA’s Facility Fusion 2025 where he inspired facility management leaders to have a growth mindset as they care for the people in the built environment. They explore how the best managers of high-performing teams are those who maintain high standards while also being supportive as they create a mentor mindset. David shares the research behind his new book, “10 to 25: The Science of Motivating Young People: A Groundbreaking Approach to Leading the Next Generation—And Making Your Own Life Easier” and offers practical advice for workplace leaders of all kinds. Mike and David discuss leadership, communication and fostering better relationships with team members as they offer insight and inspiration you need to be a Workplace Innovator today! Connect with David on LinkedIn: https://www.linkedin.com/in/david-yeager-3713905/ Buy David’s book “10 to 25”: https://bookpeople.com/book/9781668023884 Learn more about David’s Masterclass “The Power of Mindset: https://www.masterclass.com/classes/power-of-mindset Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Ep. 366: “Invisible Architecture” – Building Trust, Meaning, and Community in the Workplace with Amanda Muzzarelli of Trascent

Amanda Muzzarelli is a Director at Trascent where she is a Global Real Estate & Facilities Executive and an AI Enthusiast empowering innovation in complex enterprises. Mike Petrusky asks Amanda about her focus on the importance of interpreting the less visible aspects of workplace strategy, such as trust, meaning, and community while they explore the concept of "invisible architecture" in workplace design, which influences psychological safety, culture, and belonging. Amanda believes that the value of facility management as a field is highlighted by the fact that it is an industry where strategic generalists can thrive, balancing operational and visionary roles. She shares the potential of AI to enhance workplace environments by making buildings smarter and more responsive to human needs, while warning about the risk of automating dysfunctional processes without addressing the underlying issues. Mike and Amanda agree that communication in workplace management is essential, and they encourage attendance at IFMA’s upcoming World Workplace conference in Minneapolis where FM leaders will get the insights and inspiration they need to be a Workplace Innovator in their organizations! Connect with Amanda on LinkedIn: https://www.linkedin.com/in/amandamuzzarelli/ Learn more about IFMA’s World Workplace: https://worldworkplace.ifma.org/ Explore the Trascent website: https://trascent.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Ep. 365: “What You Can Bring to the Table” – Professional Development in Your Facility Management Journey with Richard Peterson, CFM, FMP, SFP of ABM & IFMA’s Corporate Facilities Council

Richard Peterson, CFM, FMP, SFP is Director of IFM at ABM Industries Supporting Waymo where he is responsible for overseeing facility management operations and is passionate about driving operational excellence, safety, and innovation. He also serves as Vice President of the IFMA Silicon Valley Chapter and Secretary for IFMA’s Corporate Facilities Council with a mission is to assist FMs in navigating their career journey using leadership skills training, peer mentoring, and specialized education. Mike Petrusky asks Richard about his experiences in the profession and why he believes that knowing one's strengths and attributes is essential for success in facility management. Being a workplace leader in FM today involves a balance between the technical aspects of the job and the human element of creating spaces that foster innovation and productivity. Richard brings his personal passion for leadership development and community engagement to his career, which has resulted in his attaining IFMA credentials that have led to his professional success. Mike and Richard discuss IFMA’s upcoming World Workplace conference in Minneapolis as they look forward to networking and great educational opportunities and they encourage you to grow in your facility management journey by offering the inspiration needed to be a Workplace Innovator! Connect with Richard on LinkedIn: https://www.linkedin.com/in/richard-peterson-cfm-fmp-sfp-33a526ba/ Learn more about IFMA’s World Workplace: https://worldworkplace.ifma.org/ Explore the ABM website: https://www.abm.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/