Scaling UP! H2O

449 Michael Bourgeois on AWT Partnerships and Professional Growth

Get stuck in – Michael Bourgeois, CWT How do standards get written in ways that working water treaters can actually meet? In this conversation, AWT Past President, current Related Trade Organization (RTO) Committee Chair, and Chemco Products Company Operations Manager, Michael Bourgeois CWT, explains how AWT's liaisons collaborate with peer organizations, so guidance reflects field reality—operations, risk, and achievable compliance.  From Field Bags to Board Rooms: Why RTOs Matter  Bourgeois outlines the purpose of AWT's RTO structure: volunteer liaisons track and influence work at groups whose missions overlap with industrial water—CTI, ABMA, ASHRAE, AWWA, ASHE, and others. The aim is simple and practical: make sure member voices are heard so guidance advances health outcomes (e.g., Legionella control) and day-to-day feasibility for service providers and suppliers.  Turning Reaction into Proaction  Historically, the industry learned about new rules after they landed. Bourgeois details how AWT is shifting to co-authoring cooling-water guidelines with CTI and re-engaging ABMA, so boiler-water limits and methods reflect current technologies and operations. The model: clarify shared goals, contribute content expertise, and formalize collaboration so members get usable documents at member pricing.  Concrete Moves: Boiler Water, Healthcare, and More  Examples include AWT's role on ABMA's Boiler Expo steering committee (with a focused water-treatment training block) and early conversations with ASHE on pathogen control in building and healthcare water systems. He describes how liaisons feed updates into a formal committee cadence, so the AWT Board and members see progress—not just headlines.  When working professionals help write the playbook, outcomes improve clients, operators, and public health—and members stop "reacting" to standards they had no hand in shaping.  Listen to the full conversation above. Explore related episodes below.   Stay engaged, keep learning, and continue scaling up your knowledge!     Timestamps   00:02:28 - Trace Blackmore shares his AWT excitement & community shout-outs  00:05:16 - Water You Know with James McDonald  00:06:44 - The magic of the Scaling Up buttons (why & how to use them)  00:20:25 - North Metal Quarterly Magazine (Grab physical copy by visiting Booth 212)  00:27:00 - Interview starts: Mike Bourgeois (Chemco; AWT Past President; RTO Chair)  00:33:58 - What is the RTO Committee and why it exists  00:36:31 - The 10 formal collaborators + 4–6 informal  00:36:43 - AWWA/ASDWA (Joe Hannigan); Premise plumbing link  00:38:19 - ASHE (healthcare engineering) early wins (Reid Hutchinson)  00:38:47 - ABMA (boilers) momentum (Steve Jobin) + Women of Boilers  00:40:28 - CTI (Mike); CDC (Patsy Root); WEF (Brian Liotta)  00:40:46 - AMPP (formerly NACE) (Jay Farmerie); WQA (Chuck Hamrick)  00:41:19 - ASHRAE (Bill Pearson) & the impact on Std 188  00:45:26 - Principle: Be proactive so standards are achievable for members  00:47:34 - Boiler Expo: half-day on water treatment (economics, pretreatment, failures, regs)  00:50:56 - Where to learn about RTO work  00:54:19 - Volunteers needed: attributes of great liaisons  00:58:48 - Breakthrough: ABMA boiler water guideline refresh (toward ASME alignment)  01:01:02 - Potential collaboration with ASHE on pathogen control guidance  01:01:39 - What Mike's most excited to see at the Broadmoor  01:02:22 - Mike's session: new OSHA walk-around rules  01:02:51 - Theme of the conversation: "Get stuck in" (join committees)    Quotes  "The button is magic—it breaks the ice for you and starts real conversations."  "Talk to every single booth. A year from now, you'll remember exactly who can help."   "RTO stands for Related Trade Organization—our way to shape the standards that shape us."   "Why write a standard no one can achieve? AWT's role is to make it achievable."   "If you want to help AWT, get stuck in. Volunteer. It pays back 10 to 100-fold."   "AWT's RTO liaisons keep members' interests represented before rules and guidelines are finalized—so they're practical and achievable."  "Look for committees aligned with your strengths."    Connect with Michael Bourgeois Email: mbourgeois@chemcoprod.com   Website: Home | Chemco Products Company  LinkedIn: Michael Bourgeois, CWT | LinkedIn  https://www.linkedin.com/company/chemco-products-company/     Guest Resources Mentioned   ABMA's Boiler Water Quality Requirements and Associated Steam Quality for Industrial/Commercial and Institutional Boilers  Atlas Shrugged (Centennial Ed.) Hardcover – April 21, 2005 by Ayn Rand  AWT Committee  AWT Get Involved  Cancer Ward: A Novel (FSG Classics) Paperback – April 14, 2015 by Aleksandr Solzhenitsyn (Author)  Cooling Technology Institute (CTI)  Fossil Future: Why Global Human Flourishing Requires More Oil, Coal, and Natural Gas--Not Less Hardcover – by Alex Epstein   Signature in the Cell: DNA and the Evidence for Intelligent Design Paperback – Illustrated, June 22, 2010 by Stephen C. Meyer  WTG-126: The Use of Non-Oxidizing Biocides in Cooling Water Systems    Scaling UP! H2O Resources Mentioned  380 The WOW Effect: Women Leading Transformation in the Water Industry  447 Unlocking Team Potential with Culture Index with Randi Fargen  ASHE's "Water Management in Health Care Facilities: Complying with ASHRAE Standard 188"  ASPE's Engineering Methodologies to Reduce the Risk of Legionella in Premise Plumbing Systems  ASSE 12080 Training & Certification, Get certified to the ASSE/IAPMO/ANSI 12080 Standard: Professional Qualifications Standard for Legionella Water Safety and Management Personnel  AWT (Association of Water Technologies)   AWT's Legionella 2019: A Position Statement and Guidance Document  North Metal & Chemical Co Quarterly Magazine Issue 3 -page 8 for Trace Blackmore Story  Scaling UP! H2O Academy video courses  Start with Why Simon Sinek - TedTalk  Submit a Show Idea  The 6 Types of Working Genius  The Rising Tide Mastermind    Water You Know with James Questions: What do you call the physical property of matter that is defined as the amount of heat energy required to raise the temperature of a unit mass of a substance by one degree?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

448 2025 Halloween Special

Holidays don't usually line up with release day—but this year they did. In this Halloween special, Trace uses the horror-movie trope of the "scary boiler room" to deliver practical, field-tested reminders for safer sampling, clearer thinking, and better decisions in high-heat, low-light spaces.   Boiler Rooms, Myths, and Real Risks  From Nightmare on Elm Street to Tower of Terror, pop culture loves dim steam, tight corridors, and clangy pipe-labyrinths. Trace contrasts that imagery with what matters to pros: light, ventilation, a stable work surface, and time for observation. He urges listeners to advocate for basics—task lighting, a table, and smarter workflow—so test results are usable, repeatable, and defensible.  Sampling That Won't Scare Your Data  Sampling isn't the job—thinking is. Trace reviews essentials: collect safely (sample coolers when available), fill bottles with no headspace, cool samples to about "hand-holdable" (~100°F) before running tests, and remember temperature and prep sensitivities—especially sulfite tests that use starch. Poor cooling "cooks the potatoes," skewing readings. Tie every test to a hypothesis about system behavior; use results to prove or disprove what you think is happening.  Observation > Automation  Don't just grab a bottle and walk. Log pressures and temperatures (DA/FT), verify blowdown practices (including surface blow and any cooling devices), check the sample cooler, and review boiler logs. Pair disciplined observation with testing so numbers have context.  Stretch Past the "Butterfly Line"  Halloween also prompts a leadership challenge: if you haven't felt "butterflies" lately, are you still stretching? Trace revisits public-speaking growth, previews his AWT presentations (presenting craft, Start With Why, Working Genius, and processes), and encourages pros to reframe nerves as excitement on the way to competence.  Make the boiler room less cinematic and more professional. Better lighting, better setup, and hypothesis-driven testing produce better calls—and better outcomes for customers.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps 07:05 - Why Hollywood loves boiler rooms  10:10 — Disney's Tower of Terror queue through a "boiler room" and hidden Mickeys  13:31 – Don't just sample – Observe  15:02 - Safety first: sample coolers when available; protect yourself from burns  35:21 - Water You Know with James McDonald  47:05 – Halloween Throwback    Connect with Scaling UP! H2O  Website:  www.scalinguph2o.com  LinkedIn: https://www.linkedin.com/company/scalinguph2o/  YouTube: Scaling Up! H2O Podcast - YouTube    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies) Annual Convention and Exposition 2025  Scaling UP! H2O Academy video courses  Submit a Show Idea Start with Why Ted Talk  The Rising Tide Mastermind  The Hang Ep 166 The One Where We Celebrate Halloween  Ep 325 Rising Together: Conquering Challenges through Collective Support  Ep 427 July 4th! Entrepreneurship, Water Wells, and the Spirit of Liberty    Water You Know with James McDonald  Question: What is the pressure of a fluid called that's measured relative to "atmospheric" pressure?   2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

447 Unlocking Team Potential with Culture Index with Randi Fargen

 Hiring in industrial water is slow, specialized, and expensive to get wrong. In this conversation, executive advisor Randi Fargen explains how a two-question, 5–7 minute Culture Index survey becomes an ongoing management and coaching system—not just a hiring screen—so owners cut turnover risk, speed onboarding, and improve day-to-day communication.    From “assessment fatigue” to a usable language  Most teams dread long assessments. This survey takes minutes and measures four primary traits—autonomy, sociability, pace/patience, conformity—plus three sub-traits (logic, ingenuity, mental stamina). Leaders get a shared vocabulary for why projects stall, what information different people need, and where the team is over-weighted in “gas” (vision/growth) or “brake” (quality/process).    Objective data where interviews fail  Resumes can be embellished, references are curated, and interviews are where candidates most modify behavior. The survey provides objective, EEOC-compliant data to align role demands with how a person is wired—a first pass for “right person, right seat,” followed by skills and experience checks. Trace shares a driver-hire example where data prevented a costly misfit and made the interview process smoother and more targeted.    Turnover, onboarding load, and the health check  Randi highlights research she cites with clients: 66% of employees have accepted roles they knew weren’t a fit, and 50% of those left within six months—burning cash and team morale. The fix isn’t one-and-done. Teams re-survey every 3–6 months to read dynamic “job behavior” shifts, diagnose disconnects early, and adjust coaching, workload, or process before problems harden.    Coaching at scale, not weaponization  Culture Index works best when deployed top-down and organization-wide (not just managers). Teams adopt simple practices—e.g., bringing pattern cards to meetings or adding patterns to email signatures—to reduce friction. A guardrail: never “weaponize the dots.” Use the data to maximize strengths and support challenges; never to excuse behavior or limit someone’s potential.    Industry relevance and next steps  Because industrial water roles are niche and ramp time is long, using objective behavioral data helps retain talent you’ve already invested in. Randi closes with a free team diagnostic offer for companies that want to “test drive” the approach and leave with actionable insights—regardless of whether they proceed further.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps    02:01 - Trace Blackmore shares a Legionella Awareness Month recap (most listened yet, high sharing), shout-outs to some guests, note that the CDC recognized Legionella Awareness Month, the origin story from 2020 lockdowns, a call to keep challenging what we “know”  07:52 - Upcoming Events for Water Treatment Professionals   12:51 - Interview with Randi Fargen, Executive Advisor with Culture Index  13:27 - Randi’s self-intro: role and how she helps businesses (“right people, right seats”)  17:02 – Hiring Win; interviews get sharper when profiles guide questions  22:13 – Cost of Turnover  33:42 - What’s measured: four primary traits (A/B/C/D) + three sub-traits (logic/ingenuity/stamina)  41:06 - Gas vs. brake; turning productive tension into quality control  52:51 - Guardrail: never “weaponize the dots”; use data to support, not to excuse or exclude  01:12:21 - Water You Know with James McDonald    Quotes  “Fully exploited strengths are a far greater value than marginally improved weaknesses.”  “Statistically speaking, 98% of the population has less autonomy than you do.”  “The second this is weaponized; the program is dead within your organization.”  “This isn’t something, it’s not a magic wand, it’s not a magic bullet… This is a marathon, not a sprint.”    Connect with Randi Fargen Phone: 1(303) 242 0346  Email: rfargen@cultureindex.com   Website: www.cultureindex.com     LinkedIn: https://www.linkedin.com/in/randi-fargen/     Guest Resources Mentioned   Culture Index Program  Randi Fargen (Executive Advisor) Free Team Diagnostic   Extreme Ownership by Jocko Willink   How Not to Age: The Scientific Approach to Getting Healthier as You Get Older by Michael Greger    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind  446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish    Water You Know with James McDonald   Question: What is the molar mass of water?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.   

446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish

How do you make “right person, right seat” a repeatable system—not a hope?  Fact Water Co’s Danielle Scimeca (President) and returning guest Conor Parrish (Chief Growth Officer) share how the Culture Index became a decisive tool for coaching, hiring, and a company-wide restructure. If you lead field service, customer service, or operations in industrial water, this conversation offers practical patterns you can apply the next time a role feels misaligned or a 1:1 stall on surface-level updates. From intuition to instrumentation  Trace opens with the origin story and quickly moves to why Danielle and Conor adopted the Culture Index. Conor outlines the survey’s core traits (A, B, C, D), EU (energy units), logic, and ingenuity—and how those readings map to daily work. The team now enters 1:1s with data, not guesswork, and uses pattern shifts (e.g., crossing the bell-curve center line) as objective prompts to discuss burnout risk, disengagement, or role fit. Coaching that respects how people actually work Quarterly surveys provide a shared language for conflict and pace. Danielle and Conor show how “high-D vs. low-D” disagreements de-escalate when both sides name the pattern and adjust the level of detail or speed. The same framework helps leaders spot “quiet quitting” signals (e.g., EU changes) early, address them with empathy, and—when necessary—make seat changes with clarity. Hiring with a C-Job—and holding the line For open roles, they build a “C-job” (ideal pattern) and filter applicants by percentage match before reading résumés. That slows the front end but saves cycles by preventing mis-fit first interviews, reduces turnover, and improves team performance. The hardest lesson? When they ignored the pattern and hired outside the profile, they regretted it. Restructure at scale—faster, with fewer re-hires Armed with data, Fact Water accelerated a difficult restructure (significant field and customer-service turnover) and refilled seats against the right patterns. Outcomes included better alignment, happier team members, and fewer escalations. The same insights even improved communication at home—proof the temperament model applies beyond work. Tools don’t lead—leaders do. The Culture Index gave Danielle and Conor the transparency and conviction to act sooner and coach smarter.  Listen to the full conversation above. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  02:24 - Trace Blackmore shares Industrial Water Week recap & #IWW25 highlights   13:37 - Water You Know with James McDonald  14:53 - Upcoming Events for Water Treatment Professionals   21:22 – Interview starts: Danielle Scimeca & Conor Parrish of Fact Water Co  24:46 – Why Culture Index  26:16 - Culture Index Overview   36:11 – Coaching Use: Data-Drive 1:1s and pattern shifts  44:36 – Hiring Use: C-Job Profiles  47:49 – Slower Hiring vs. Lower Turnover: lessons learned  53:46 – Real Example: High- D vs. Low-D communication conflict   Quotes  Conor Parrish: "High level culture index is a tool that we use. It starts with the culture index survey." Danielle Scimeca: “The program forces you to make tough decisions… you deserve to be in a job that you find fulfilling.” Conor Parrish: “HR isn’t doing first interviews with 30 people—they’re doing first interviews with three to five.” Conor Parrish: “There’s so much more to it the more you go… I’m learning something new every day”  Danielle Scimeca: “If you’re not ready to make changes, it might not be the right time to do it.”    Connect with Conor Parrish Email: cparrish@factwaterco.com   Website: https://www.factwaterco.com/   LinkedIn: https://www.linkedin.com/in/conor-parrish-cwt-15208251/     Connect with Danielle Scimeca  Email: dscimeca@fctwater.com  Website: https://www.factwaterco.com/   LinkedIn: https://www.linkedin.com/in/danielle-scimeca-esq-519604279/     Guest Resources Mentioned   Randi Fargen (Executive Advisor)  Culture Index Program    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  AWT 2025 Convention and Exposition   AWT 2025 Business Owners Meeting  AWT 2025 Golf Tournament  008 The One with Conor Parrish  186 The One where Conor Parrish Interviews Me, Part 1  187 The One where Conor Parrish Interviews Me, Part 2  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind  The Hang (November 20, 2025 - 6 PM Eastern Time)    Water You Know with James McDonald  Question: What do we call the liquid formed after steam does its work and has cooled below its dew point?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.   

445 Industrial Water Week 2025: Careers Friday

 Industrial Water Week 2025: Careers Friday brings the celebration back to first principles—mentors, disciplined training, and field diagnostics that go beyond the screen. Trace reflects on the people who invested in his craft, recognizes guest contributors across the week, and issues a practical challenge to invest in one new professional before the day ends.   Foundations that Compound A candid mentorship story anchors today’s episode. Trace recalls how early-career intimidation turned into decades of teaching fundamentals and math at AWT—proof that asking better questions grows better practitioners. Careers Friday becomes a prompt to text the person who built your foundation—and to be that person for someone else.  Fieldcraft Over Flash: A Detective H2O Lesson  The Detective H2O case distills high-value diagnostics for cooling systems: TTPC biocide can mask PTSA and fool controllers into overfeeding inhibitor; missing blowdown lockout during biocide feed wastes product; and stabilized bromine can become over-stabilized in long-HTI systems—driving ORP spikes, corrosion risk, and poor microbial control. Technology is essential, but interpretation is the craft.  Community Voices and a Career Pledge  Careers Friday features greetings from industry professionals and closes with Water You Know, a reminder that water often carries purchased energy (heat, cooling, pressure, flow, pre-treatment) that leaders must account for. The day ends with a clear ask: celebrate your mentors, share your origin story with #IWW25 and #ScalingUpH2O, and pledge to help one newcomer discover industrial water treatment.  Durable careers are built on shared knowledge, thoughtful diagnostics, and intentional mentorship. Use today to do all three.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!  Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  02:20 — Opening: Industrial Water Week recap (Pretreatment, Boiler, Cooling, Wastewater) leading into Careers Friday. 03:15 — Community recognition: Scaling Up Nation “20,000+ members” and daily celebration via #IWW25 and #ScalingUpH2O. 05:20 — Careers Friday actions: take photos with equipment, mentors, or customers; share to celebrate the craft. 05:29 — Team traditions: the Industrial Water Week cake (including the infamous “water cake” anecdote). 09:16 — Mentorship story: meeting Bruce Ketrick Sr. and Jay Farmery; intimidation becomes investment. 13:12 — Writing the Fundamentals program with Mark Lewis to build durable entry-level foundations. 14:18 — Personal note: when Trace’s father passed, how Bruce showed up—mentorship beyond the classroom. 16:15 — Careers greetings begin (Lee Bainbrigge, SMS Environmental): be open-minded, keep learning, focus on customer assurance. 18:07 — Episode reference: Lee’s prior appearance (Ep. 370) for Legionella perspectives. 18:21 — Careers greeting (Kalpna Solanki): environmental operator roles as purposeful, global, and essential. 21:39 — Detective H2O — The Case of Knowing It All begins. 38:21 — CWT pathway: free prep resource and 100-question practice exam walkthrough . 42:46 — Water You Know with James McDonald 44:38 — Gratitude for James McDonald’s ongoing community impact. 45:04 — Careers Friday challenge: thank your mentors; post your origin story with #IWW25 and #ScalingUpH2O. 46:15 — Final pledge: help one person discover industrial water treatment this week.    Connect with Mike Taraszki  Phone: 510.368.4549  Email: michael.taraszki@wsp.com  Website: www.wsp.com  LinkedIn: linkedin.com/in/michaeltaraszki/  linkedin.com/company/wsp/    Connect with Kalpna Solanki  Phone: 778.688.9196  Email: kalpnasolanki1980@gmail.com Water Environment Federation (WEF)  LinkedIn: in/kalpnasolanki    Connect with Lee Bainbrigge  Email: l.bainbrigge@sms-environmental.co.uk  Website: https://sms-environmental.co.uk/  LinkedIn: linkedin.com/in/lbainbrigge/  linkedin.com/company/sms-environmental-ltd/    Connect with James Courtney Phone: +1 443 878 2407 Email: james@csctech2o.com Website: https://www.csctech2o.com/ LinkedIn: https://www.linkedin.com/in/james-courtney-cwt-leed-ap-379a6877/    Connect with Laith Charles   Phone: 941-301-1309   Email: laith@ewatermark.net   YouTube: https://www.youtube.com/channel/UCMuigehZdcquaY14QtGm    Connect with Mark Lewis  Phone: 704.322.5406 Email: MLewis@SELaboratories.com Website: https://www.selaboratories.com/ LinkedIn: linkedin.com/in/mark-lewis-01a3b56    Connect with James McDonald   Email: james51471@gmail.com Website: chemaqua.com Industrialwaterweek.com LinkedIn: https://www.linkedin.com/in/james-mcdonald-pe/     Links Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind  Industrial Water Week  Water Cake Recipe  031 The One with Mark Lewis  034 The Other One With Mark Lewis, CWT  062 The One with the Pulsafeeder Guy  112 The One Where Trace Is Interviewed By Mark Lewis  141 The One About Neglected Accounts  149 The One About Some of the Lesser-Used Technologies  224 The One About The Internet Of Things (IoT) Augmented Industrial Water Treatment  355 Backflow Prevention: Safeguarding Water Quality  362 Navigating 97-005: Insights and Impacts on Potable Water  370 Unlocking Legionella Solutions: Perspectives on Regulations and Best Practices  394 Visibility and Value: Enhancing Sustainability in Water Treatment  404 Eight Tips for Business Management: Part 1 – Essential Strategies  406 Eight Tips for Business Management: Part 2 – Essential Strategies    Water You Know with James McDonald   Question: What forms of purchased energy may be present in water?