Libraries Lead!

Episode 38 (Feb 2025): Stop Calling Them Customers!!

 Library & information science for decades has focused on the “user” perspective in systems and services. This includes HCI (human-computer interaction), interfaces, features in search and catalog systems, and ways of improving services (e.g., online/chat reference, maker spaces, events). We provide systems, resources, and services and users use them. Furthermore, "users (or customers) know best," so we should develop and improve systems primarily through user feedback.  But maybe it’s time to move on from piecemeal innovations or improvements for customers, and consider people as whole persons and their places in "community."  A customer orientation implies short-term interactions while people in communities are there for the long haul. In this episode, the Libraries Lead team considers this alternative approach and discusses what this might look like for all types of libraries as well as the major information and social media systems used extensively today. 

Episode 37 (Jan 2024): Show Me the $$

In the beginning … of our dot com digital age (roughly from the late 1970s) … there was a expectation that information and computer technology (ICT) would be a boon to society. Technology could be liberating rather than oppressing. The hope was that new products and services (e.g., personal computers, the Internet, the WWW, search engines, smart phones, social media)  would lead to a more equitable, open, and free society. Sadly, that didn’t happen. Instead, the pervasive goal in ICT became monetization—to make a buck and to maximize profits as much and as quickly as possible. In this episode we’re not going to argue whether this is good or bad thing. We accept that the dominant characteristic in ICT was and still is the drive for commercial triumph. And with an information economy estimated to be around $5.5 trillion today (and growing), there is success beyond anyone’s wildest dreams. Instead, we want to examine the implications of all this profit-seeking in the information sector. We’ve become aware of a disturbing trend: the decline of the quality in online products and services over time. This phenomenon is described in a Wikipedia entry as “Enshittification” where vendors and entrepreneurs initially “create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to users and business customers to maximize profits for shareholders.”  How big of a concern is enshittification in relation to the nature and quality of information resources and services in the commercial and public sectors? And of course, do we see this trend in the library world as well?

BONUS EPISODE 36+ - NotebookLM

Dave explores NotebookLM’s podcasting feature. NotebookLM is an AI system from Google that lets you create a workspace around documents that summarizes, creates study guides, and much more. One of the features is creating an “Audio Overview” that transforms your notes and documents into a two person podcast. Dave was impressed, see what you think.  And let us know!! Email info@librarieslead.org Post on our Facebook group: Libraries Lead.   Instagram  librarieslead  (no space)

Episode 36 (DEC 2024) – The Days After - What Now?

The election is over, and the reactions are emotional and raw. Some people are cheering; others crying. America is still as divided politically and socially as the day before. Putting those things aside, let’s look ahead from an information & library perspective. What’s in store for us as individuals, families and communities? Are there lessons learned from the campaigns and result from an information perspective? What might the next few years look like for libraries and librarians and those who use and rely on library resources and service? Are there opportunities for libraries to serve and thrive or will it require us to play defense in order to simply survive?

EPISODE 35 (NOV 2024) A Once in a Lifetime...Again and Again and Again

Natural and human-made crises, disasters, emergencies, and catastrophes. Whatever the cause (climate change, poverty, disease, overpopulation, war), it's undeniable that communities and individuals are continually facing daunting problems and challenges across the globe. In the first year of this podcast in Episode 11 (Nov 2021), we discussed how everyday people are just trying to survive, the roles and responsibilities of government and public service officials in dealing with crises, and of course, how library & information staff and institutions can provide essential services and resources. It's 3 years later, and in the face of even more severe hurricanes, fires, wars, and more chaos globally, we again focus on this crucial topic. Three years ago, Beth Patin was our guest speaker. She was a leading "crisis informatics" expert due to her work after Hurricane Katrina and her PhD studies. Now, as a tri-host of this podcast, she leads us through an update on this topic--the current status, how we've progressed or declined in our collective ability to deal with crises, and how the library & information field can play an even more active and visible role in preparing for, during, and recovering from these disasters.