Insurance Journal Podcast

Fleet risk is changing fast. Are you keeping up?

In this new Insurance Journal + Risky Future event, you’ll get a real look at what’s actually working in fleet safety right now. Telematics, AI, and the Future of Fleet Risk! Hosted by Andrea Wells, Vice President of Content at Insurance Journal. Featuring: • David Turner, AVP of Innovation & Risk Services Data, Technology, and Telematics at The Hartford • Gary Johnson, Head of Safety and Compliance Strategy at Motive • Trent Zempel, Senior Director of Corporate Safety at TAKKION What you’ll learn: • What telematics is actually delivering today • How AI is impacting underwriting, claims, and safety • Where adoption is falling short • The biggest barriers fleets and insurers are facing • What the future of fleet risk really looks like If you’re in insurance, fleet management, or risk… this is one of those conversations you don’t want to miss. Register free and watch on demand: insurancejournal.com/research #Insurance #Telematics #FleetRisk The post Fleet risk is changing fast. Are you keeping up? appeared first on Insurance Journal TV.

EP. 112: Balancing the AI Tightrope of Innovation vs Liability

In this episode of The Insuring Cyber Podcast, two guests explore how AI is reshaping risk, governance, and liability across industries. Andy Sambandam, founder and CEO of Clarip, shares how insurers can strengthen data governance, improve data quality, and build privacy frameworks that support AI innovation while managing risk. Sean Burke, managing director at Jencap, also breaks down how generative AI is impacting the legal industry, from attorney use cases to evolving professional liability and E&O exposure. Check it out! The post EP. 112: Balancing the AI Tightrope of Innovation vs Liability appeared first on Insurance Journal TV.

Middle Ground is Collapsing

After working at carriers for 20 years, strategic consultant Brando Guerrero offers up some strong opinions on the future of insurance distribution. Listen as he dishes out some tough love. Driven by tech and competitive forces, the model is splitting into two very different paths, he says. Path 1 is high-touch, relationship-driven distribution, with independent agents providing consultative advice, deep expertise in complex risks, and higher premiums justified by service and risk selection. Path 2 is low-touch, tech-enabled distribution, with direct-to-consumer platforms, straight-through processing, and volume play with razor-thin margins. “Trying to be both won’t work, Brando argues. “Carriers that try to compete on price and service end up being mediocre at both.” He outlines ways carriers can get out of the middle. Who are the real winners in all of this? Probably MGAs and program administrators, Brando says. “They can bridge both sides with narrow risk classes. Their entire model is built around specialization. They don’t have the legacy problems carriers have. They can gin up capacity and go to the market very fast.” Agents and brokers too must face the music: Specialization is key. “If you’re a generalist agency trying to be everything to everyone, you’re in the same trap as a generalist carrier.” Brando is bullish on the future of the IA channel, especially for more complex risks. “Relationships have become more important. You need a human who understands the risk. AI can’t do that.” The post Middle Ground is Collapsing appeared first on Insurance Journal TV.

The Human Edge in Customer Support | IJA Aftershow: George Jack

In a world of automation, George Jack explains why empathy, active listening, and relentless consistency still define exceptional customer service. Watch this episode with guest host Allen Laman and instructor of the latest IJ Academy class! Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships The post The Human Edge in Customer Support | IJA Aftershow: George Jack appeared first on Insurance Journal TV.

Beyond the Policy: Building Real Cloud Resilience | Risky Future Event

Insurance today is proactive risk management, combining security intelligence, real-time monitoring, and rapid notification to minimize business interruption from cloud outages. Watch this clip with Insurance Journal’s Allen Laman as he talks with Si West, Director of Customer Engagement at Resilience about what they are finding thru cyber risk services. To watch the full interview visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/ The post Beyond the Policy: Building Real Cloud Resilience | Risky Future Event appeared first on Insurance Journal TV.