To The Point - Home Services Podcast

TTP Micro Episode: A.I vs Human: Call Handling Revolutionized in Home Services

In this episode of To The Point Home Services Podcast, Chris and Chad sit down with Tyson Chen, founder of Avoca AI, and Paul Barth from TurnPoint to answer the questions contractors are asking most about AI in the trades.From booking rates to customer experience, and from integration with CRMs to saving costs on the bottom line—this episode breaks down how voice AI is changing the way home service companies handle calls. You’ll learn:What Avoca AI is and how it works for contractorsWhy AI is quickly becoming the first line of defense for call handlingHow AI compares to live CSRs in booking rates & customer satisfactionThe role of human-in-the-loop support for complex callsHow AI can integrate with CRMs like ServiceTitanReal-life results from TurnPoint and Eco partners using AI todayWhat onboarding Avoca looks like for contractors of any size Whether you’re skeptical about AI or curious how it can improve your operations, this conversation brings real data, experience, and perspective you won’t want to miss. ⏱ Timestamps00:00 – Kickoff: Football, dust storms, and no dad jokes01:38 – Why we brought Tyson from Avoca AI on the show04:45 – What Avoca AI does for contractors06:16 – Coaching CSRs & outbound call capabilities08:12 – How Avoca is different from competitors09:48 – Paul’s real-world evaluation of multiple AI vendors12:18 – Overcoming objections & customer fears about AI15:13 – Human-in-the-loop support & call center integration17:19 – How AI saves money & improves efficiency23:53 – Customer experience, IVRs, and the future of AI adoption27:07 – Online booking vs AI vs live CSR performance data32:14 – How AI books the right jobs, techs, and times in your CRM37:19 – What “best-in-class” booking rates mean at Avoca42:04 – Operational factors that affect booking rates43:34 – Does brand equity affect AI booking performance?45:11 – Transparency & disclosure when using AI47:09 – Onboarding Avoca: setup & support explained49:48 – Training AI like a CSR & continuous improvement50:57 – Final thoughts + how to connect with Avoca AI 🔗 Resources & Links👉 Connect with Avoca AI: https://avoca.ai/r/tothepoint👉 Call/text Tyson directly: (717) 318-0198👉 Follow To The Point Home Services Podcast for more Thank you to our Sponsors! Rilla: https://www.rilla.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepoint  💡 Enjoyed this episode?Subscribe to To The Point Home Services for more conversations that help contractors grow and level up their business. 👍 Like the video if you found it helpful💬 Drop your thoughts or questions in the comments🔔 Hit the bell so you don’t miss future episodes

Lessons Learned: A Post- PE Breakdown 2.5 Years Later

In this episode of To The Point Home Services Podcast, Chris and Chad welcome back their longtime friend and guest, Jason Buehler of Buehler Air Conditioning & Plumbing. Jason has been on quite a ride since first joining the show back in episode 90 and then again in episode 187 when he shared his incredible growth story: from $3M to $18M in just 4 years.Now, Jason is back to open up about what life looks like two and a half years post-acquisition after partnering with Legacy Service Partners—sharing the highs, the unexpected lows, and how he rediscovered his drive to lead and scale his business to over $24–25M in annual revenue at 20% EBITDA. This episode is packed with real talk on leadership, burnout, private equity partnerships, and reigniting your passion when the weight of growth starts to wear you down. Contractors and business owners thinking about selling, scaling, or stepping back into their business won’t want to miss this conversation. ⏱️ Episode Timecodes00:00 – 05:00 | Kicking off the show, travel talk, football season chatter, and dad jokes05:00 – 10:00 | Introducing Jason Buehler — his journey from Air Source America to Buehler Air and private equity with Legacy10:00 – 15:00 | Scaling from $3M to $18M and navigating post-acquisition reality15:00 – 20:00 | Hitting a wall: burnout, pressure, and lessons from tough quarters20:00 – 25:00 | Regaining confidence and perspective, learning from peers in the platform25:00 – 35:00 | Jumping back in as GM, re-engaging with the team, and fixing what drifted35:00 – 42:00 | Maintaining culture while driving growth, dealing with leadership turnover, and evolving as a leader42:00 – 50:00 | Deal structure insights: equity rollovers, betting on yourself, and thinking long-term50:00 – End | Jason’s advice for contractors eyeing private equity and his renewed vision for the future🔗 Resources & MentionsBuehler Air Conditioning & Plumbing: https://www.buehlerair.comLegacy Service Partners: https://www.legacyservicepartners.comTo The Point Home Services Podcast: Subscribe on Apple Podcasts | Listen on Spotify Thank you to our Sponsors! Rilla: https://www.rilla.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepoint  💬 Enjoyed this episode?If Jason’s journey inspired you, let us know in the comments! 📌 Don’t forget to like, subscribe, and share this episode with other home service leaders who could use the motivation. #ToThePointPodcast #HomeServices #ContractorGrowth #Leadership #PrivateEquity #HVAC #BusinessGrowth

The Turning Point: The Moments That Changed My Business Forever

In this special episode of To The Point Home Services Podcast, Chris, Chad, and their good friend Aaron Gaynor (Eco Plumbers, Drains, Heating, & Cooling) dive deep into the pivotal turning points that shaped their businesses and personal journeys. From the early grind of starting out, to breakthroughs with Nexstar, writing down big goals, creating a Vivid Vision, and learning from both wins and failures—this conversation is full of raw, unfiltered insights every contractor and home service leader can relate to.You’ll hear about: The exact moments when each of them realized they had “a real business”Why writing down goals and building a strategy changed everythingHow to stay aligned with your vision during tough timesThe role of self-talk, affirmations, and personal growth in business successHard lessons learned from making the wrong hires (and how to fix it)Why culture, leadership, and energy transfer matter more than you thinkAnd of course—some dad jokes to keep things light.Whether you’re at $1M, $10M, or scaling toward $100M, this episode is packed with practical takeaways on leadership, growth, and resilience in the trades. ⏱️ Timecodes:00:00 – Intro & catching up with Aaron01:27 – The Turning Point: defining moments in business08:00 – Realizing you’re running a successful business12:00 – Writing down goals & building a long-term vision20:00 – Vivid Vision & EOS: how to align your team24:00 – Daily affirmations & self-talk for leaders30:00 – Handling challenges & negative chapters in business32:30 – Lessons from bad hires and how to avoid them40:00 – Sales leadership: coaching vs. cutting ties50:00 – Final takeaways on growth & leadership 📌 Resources & Mentions:Vivid Vision by Cameron HeroldDouble Double by Cameron HeroldEOS (Entrepreneurial Operating System) frameworkEarl Nightingale – The Strangest Secret👉 Connect with us:🎧 Listen to more episodes: To The Point Home Services Podcast📲 Follow us on social media for updates, clips, and insights. 👍 If you enjoyed this episode, don’t forget to:✔️ Subscribe to the channel✔️ Drop a comment with your biggest takeaway✔️ Share this video with another contractor or business owner who needs to hear it

A Home Services State of the Union with the LSD Group

This week on To The Point Home Services Podcast, Chris is joined by the full LSD crew (minus Hoffmann, who bailed!) for an unfiltered, high-energy conversation about business, personal growth, and what’s next in the trades.From hunting trips to industry conferences, the guys cover everything from the future of the market, AI’s role in profitability, and whether door knocking can really work in HVAC and other home services. They also get real about personal development, therapy, emotional intelligence, and the importance of surrounding yourself with the right people. 👉 If you’re a contractor or home service leader looking for insights, laughs, and some hard truths, this episode is for you. 🔑 Key Topics Covered:Market optimism for 2025–2026 and deal flow in the trades (08:00)Door knocking: can roofing & solar strategies work in HVAC? (15:45)Personal development: fitness, therapy, and emotional intelligence (28:00)How to increase profit without adding headcount (planned but derailed 😉)RYNOx 2026 sneak peek + upcoming industry events🗓️ Events Mentioned:Nuve Network Event – October 17 at ServiceTitan HQ (VIP sold out; limited GA tickets left)Pantheon 2025 – September 17RYNOx 2026 Theme Reveal – Early rollout in September⏱️ Timecodes:00:00 – Welcome & the missing Hoffmann01:00 – Upcoming events: Nuve Network, Pantheon, RYNOx 202602:00 – Hunting trip recap04:45 – Topics rundown: market, personal growth, AI, pricing tactics06:00 – First Amendment chat & Cracker Barrel branding08:00 – Market outlook for 2025–202615:45 – Door knocking in roofing & HVAC: opportunity or risk?28:00 – Personal development: fitness, books, therapy, accountability40:00 – Emotional intelligence & therapy in leadership44:00 – Learning to be alone & building mental resilience47:00 – Surrounding yourself with the right people(Conversation runs long and wild from here—classic LSD crew!) 📌 Resources & Links:Nuve Network Event InfoServiceTitanTo The Point Home Services Podcast ⭐️ Thank you to our Sponsors! Rilla: https://www.rilla.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepoint 👍 If you enjoyed this episode, don’t forget to subscribe, comment, and share with other contractors and home service leaders. Let us know in the comments: Have you tried door knocking in your business? Did it work?

Why Some Home Service Businesses Stall at $5M While Others Hit $50M

In this episode of To The Point Home Services Podcast, we dive into why some contractors hit a growth ceiling while others continue to scale. Hitting $5M, $10M, or even higher in revenue can feel like a huge win—but what happens when growth stalls? We break down the common pitfalls, mindset shifts, and operational strategies that separate the businesses that get stuck from those that keep scaling. 🎙️ Key Points Covered:The most common reasons home service businesses plateauThe role leadership and culture play in breaking through growth ceilingsWhy some owners unintentionally limit their company’s potentialLessons learned from contractors who scaled past $50MPractical steps you can take today to reignite growth📌 Resources & Links Mentioned in This Episode:To The Point Home Services Podcast Website: https://rynoss.com/podcast/Connect with us on LinkedIn: https://www.linkedin.com/company/to-the-point-home-services/Follow on Instagram: https://www.instagram.com/to_the_point_podcast/⏱️ Timecodes:00:00 – Intro02:15 – Why businesses stall at certain revenue milestones08:40 – The leadership factor: bottlenecks and breakthroughs15:20 – Building the right team culture for growth21:55 – Real-world examples: companies that broke through ceilings29:45 – Steps you can take to get unstuck36:10 – Final thoughts & key takeaways ⭐️ Thank you to our Sponsors! Rilla: https://www.rilla.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepoint 👍 If you found value in this episode, don’t forget to:Subscribe to the channel for more insightsLike this video to help others find itComment below with your biggest takeaway or question—we’d love to hear from you!Share this episode with a fellow contractor who needs to hear it