Translation Confidential

Ep 140 - Making Translation Invisible: Why the Best Service Feels Effortless

Join co-hosts Peter Argondizzo and Patrick Daley as they discuss how effective translation services work seamlessly in the background. They explore customer portals, automated workflows, and quality control measures. They also examine the balance between cutting-edge technology and skilled linguists that creates truly effortless experiences.

EP 139 - Customer Service in the Age of AI

Join co-hosts Peter Argondizzo and Patrick Daley as they explore the growing challenges of AI-powered customer service. Discover why empathy can't be automated, learn from companies that over-relied on technology, and find practical strategies for creating customer experiences that balance efficiency with genuine human connection.

EP 138 - The Future of Translation with Dan Milczarski

Join co-hosts Peter Argondizzo and Patrick Daley with guest Dan Milczarski from Blackbird.io as they explore the future of translation technology. Discover practical approaches to AI implementation, the build versus buy decision for automation tools, and how to preserve the human element while embracing technological advancement in localization workflows.

EP 137 - Freelance Translators in the AI Age

Join co-hosts Peter Argondizzo and Patrick Daley as they explore challenges and opportunities for freelance translators navigating the gig economy and AI revolution. Discover strategies for thriving amid technological change, building expertise, and redefining your value proposition in an evolving industry landscape.

EP 136 - How the Cloud Works for You: Translators, PMs, and Managers Alike

Join co-hosts Peter Argondizzo and Patrick Daley in part 2 of their cloud series focusing on translators, project managers, and business leaders. Explore remote work flexibility, simplified setup processes, productivity gains through real-time collaboration, security compliance, talent acquisition benefits, and how cloud technology eliminates manual work while improving client delivery times.