AI's Elevation of Customer and Employee Experience

Co-hosts Alex Cole and Greg Moss are joined by Adam Gottfried, Director of Advisory Services for Customer Experience Solutions at UPSTACK. Adam shares the inside track on how businesses and enterprises are leveraging AI to remake their CX offerings, and how the AI hype cycle has impacted the CX solutions marketplace. Adam specializes in guiding clients through CX transformation projects and has a decorated resume of helping organizations optimize their customer experience while driving sustainable growth.