”My therapist is a robot” and other Emotion AI realities

Do you ever feel like your phone knows what you’re thinking? What if your computer could tell how you’re feeling? Or could a robot be your therapist?

Emotion AI is an evolving technology, using algorithms to analyse how people feel through words, audio and video. From healthcare to chatbots to transportation, this episode unpacks the many diverse benefits Emotion AI might have on people and society.

In this episode ABC broadcaster Lisa Leong is in conversation with Alice Tseng, a Principal at Smart & Biggar. They unpack how AI can analyse human emotion, and how it might respond to the needs of people, such as 24/7 therapy, detecting false insurance claims or even determining if someone is safe to drive.