Chief Digital Heroes in Banking
Business
Bank of Georgia's Maia Gorgiladze on How Digital Products Drive Customer Engagement
In this episode of Chief Digital Heroes, Matthew speaks with Maia Gorgiladze, Deputy Chief Digital Officer at Bank of Georgia. They discuss the role of a CDO in driving digital change, as well as what technologies the Bank of Georgia is employing for their digital transformation, like cloud, AI, and data analytics. They also talk about how AI can drive personalization and engagement, how gamification and chatbots are improving customer experiences, and the key skills that CDOs need for success.
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