Joe and Tim talk to Chris Heidrick, past Chair of the Flood Insurance Producers National Committee and owner of Heidrick & Company Insurance. Among the wide ranging interview topics of Risk Rating 2.0 and private flood insurance, we focus in on how the NFIP's customer experience has changed over the years. Since Chris has testified in front of Congress on the NFIP, we also discuss NFIP legislative reform, and how 2020 may look for the flood industry.
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