An Award Winning Customer Vulnerability Strategy

Creating an Award Winning Customer Vulnerability Strategy

Improving support and outcomes for vulnerable customers has become a real focus for providers over the last few years.  In this podcast we hear from those leading the Workplace Support Teams at Scottish Widows about how vulnerable customers are identified, including some heart stopping stories and they share what has gone into creating the Award Winning Strategy to support our most vulnerable customers.

Superb sharing from Scott Gunderson and Niamh Whelan