Episode 190 - Vanessa Torres and Mark Kesslen of Lowenstein Sandler on Redefining Client Experience from the Inside Out

A consistent client experience doesn’t start with clients. It begins with strong internal alignment throughout the firm, built on trust, collaboration, and a proactive culture.

In this episode of the CMO Series Podcast, we’re diving into one firm’s bold growth journey.

Lowenstein Sandler has set its sights on expanding from 400 to 700 lawyers in just five years. But behind that ambition lies a bigger story, where marketing, business development, and firm leadership come together to deliver a consistent client experience.

Vanessa Torres, Chief Marketing and Business Development Officer, and Mark Kesslen, Partner and Chair of the firm’s Intellectual Property Group, join Eugene McCormick to share how the “One Lowenstein Experience” is shaping culture and innovation, and what success will look like in the years ahead.

They explore:

• The concept behind the “One Lowenstein Experience”
• Using data and insights to anticipate client needs
• How internal collaboration drives trust and credibility
• Lowenstein’s ambitious targets for future success
• Practical advice for building a consistent, positive culture