Causing the right kind of trouble: overcoming bias in decision-making

In this episode of Engage, host Ben Verinder, managing director of Chalkstream, explores a critical question for every PR professional: how can we help organisations make better decisions? Joined by Dr Jon White, consultant in public relations and organisational development, and Shayoni Lynn, CEO and founder of behavioural science communications consultancy, Lynn Group, the conversation examines the biases that undermine even experienced leaders and the unique role communications professionals can play in challenging flawed thinking.

 

From Apple's decade-long Project Titan initiative to groupthink in the 2008 financial crisis, the panel discuss how cognitive shortcuts often lead to costly mistakes. The conversation also tackles contemporary challenges facing the profession, including bias in AI systems, the ethics of applying behavioural science in communications, and issues of ageism within PR itself.

 

Resources mentioned in this episode:

• CIPR's Behavioural Science training collection
• Government Communication Service - Guidance
• Lynn Global's library of articles, updates, and case studies on using behavioural science to improve lives

 

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