The Shop Owner’s Playbook & The Secret to Customer Loyalty | Ep. #134

We’ve pulled together 4 of the most powerful, no-BS moments from past Body Bangin’ episodes, the kind of insights that shift how you think, lead, and grow.

Here’s what’s inside:

#97 — Stars vs. Hamsters (with Robert Snook) → Are you working on "Context" or just "Content"? Robert breaks down the difference between the "Stars" who grow and the "Hamsters" stuck on the revenue wheel. Plus, the "So What?" test: why meeting standard expectations gets you zero loyalty .

#96 — Be Extraordinary (with Mike Anderson) → "Nobody notices normal." Mike Anderson shares a game-changing story about a Lexus dealership that knew a customer’s Starbucks order before he walked in the door. The lesson? Know the person before you know the car .

#85 — Grow Your Own Technicians (with Ron Reichen & Barry Dorn) → Stop looking for "plug and play" staff. Ron and Barry explain why the best shops are growing their own talent, creating career paths beyond the bay, and the vital importance of "Internal Marketing" to keep the team you have .

#66 — What Are You Willing to Tolerate? (with Andrew Batenhorst) → Mediocrity spreads like a virus. Andrew delivers a mic-drop moment on leadership: If you let people show up late or do poor work, you are setting the standard that it's okay. You have to hold the line, even when it's hard .

Whether you’re a shop owner, estimator, or marketer, these moments cut through the noise.

🔔 Don’t miss an episode—subscribe now for more real talk on marketing and leadership that helps your shop grow.

👇 RESOURCES & LINKS:

🎧 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037

🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA

🎧 Watch on YouTube: https://www.youtube.com/@BodyBangin

📧 Work with me: collisioncentermarketing.com

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For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

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