Innovation & Efficiency: The Future of the Agent Channel with Jack Ramsey

We're coming to you LIVE from ITC 2025!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Jack Ramsey, VP of the Agent Channel at NEXT Insurance, to discuss the radical shift in how small business insurance is sold and serviced. With over 35 years of industry experience, Jack offers a unique perspective on why the "traditional" manual underwriting model is a death sentence for small commercial profitability.

Discover how NEXT Insurance uses a digital-first mindset to turn a 5-day quoting cycle into a 5-minute win. Jack dives into the "secret sauce" of using social media scraping and rich data to understand risk in real-time—uncovering everything from hidden dance floors to happy hour specials that traditional questionnaires miss. Whether you are a national broker or a one-person retail shop, this conversation reveals how to remove administrative friction and get back to the "true people activities" that drive revenue.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights

• 00:46 – Meet Jack Ramsey: 35 Years of Agency and Carrier Evolution
• 01:40 – NEXT Insurance’s Mission: Simple, Tailored, and Fully Digital
• 02:38 – The Three Channels: Direct, Partnerships, and Agents
• 03:52 – The Profitability Gap: Why Manual Underwriting Fails Small Business
• 05:17 – Technology First: Guiding Agents Through the Risk Journey
• 07:13 – Market Clarity: Dominating the Micro-Commercial Space
• 09:38 – The Next Generation: Watching a Digital-First Agency in Action
• 11:21 – Removing Menial Tasks: The 2026 Agent Value Proposition
• 12:05 – Real-Time Quoting: Moving from Questionnaires to Rich Data
• 14:05 – Nimble Innovation: How NEXT Responds to Market Needs in 30 Days
• 16:31 – Risky or Too Risky: The "Super Sauce" of Social Media Scraping
• 18:24 – Career Advice: Embracing Technology as an Insurance Agent

Risk Management: Brick by Brick is handcrafted by our friends over at: fame.so

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest