Can government interactions ever be smooth? Nations around the world are working on upgrading these citizen services. Anne Petersen, director of experience design at 18F in Chicago, Illinois, USA, says there are multiple barriers to success in customer experience, such as a lack of money, time or in-house expertise. Anne also shares how to help organizations instill a customer-focused approach and how feedback—and your response to it—can increase people’s trust in government.
What’s Next? Navigating Your Project Management Career
Using Technology to Make a Positive Social Impact
How Project Teams Are Building Climate-Resilient Infrastructure
Advancing Your Project Management Career in 2024
Support System: Empowering Project Professionals to Find Better Ways of Working
Women in AI: Pursuing Project Careers in Tech
Level Up Your Project Management Career with Continuous Learning
How Volunteering Can Transform Communities—and Your Career
AI Projects: The Big Benefits for Organizations
Project Professionals Making a Positive Impact
Space Projects: Managing Innovation, Risk and Change
Promoting Diversity and Inclusion in Project Teams
How to Promote Well-Being on Project Teams
Remote Leadership Tips: Developing Power Skills and Your Career
Tips for Using Generative AI Tools in Project Management
Strategic Alignment: The Secret to Project Success
Overcoming Burnout and Change Fatigue
How Project Leaders Can Boost Their Personal Branding
Project Leaders Embrace New Ways of Working
The Rise of Value Streams and AI in Agile Approaches
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Reaching your Goals
Insights@work
Drive With NAR
The Ken Coleman Show
Fifth Dimensional Leadership