Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way,Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.
Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
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Follow Dr. Joseph Michelli online: https://www.josephmichelli.com/
Order Dr. Michelli's latest book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges: https://amzn.to/2IxQHaZ
Leigh Mansberg, President & CEO of Junior Achievement of Memphis and the Mid-South - Every Child. World Ready.
Alma McLemore, Executive Director, African American Heritage Society - Preserving History and Building Community in Franklin, Tennessee
Tammy Alvarez from Career Winners Circle - Love every Monday by becoming the CEO of your career
Zach Montroy – Building Brave Workplace and Healthy Teams
Mike Berry - President of Hillwood, the developer of AllianceTexas: Transforming Fort Worth, Texas into an Economic Powerhouse
Jeremy C. Park - CEO, cityCURRENT: How Becoming a SPARK to Power The GOOD Can Transform Your Life and Community
Dr. Sarah Petschonek - Founder & CEO, Volunteer Odyssey: Creating New Pathways for Corporate Engagement & Meaningful Volunteer Experiences
Traci Schubert Barrett - How to Navigate the Journey & Find Significance Beyond Success
Marcus Walker Executive Director, Daily Bread Ministries - A Collaborative Approach to Fighting Hunger, Fostering Faith and Strengthening Community
Matt Kripke CEO of Kripke Enterprises, Inc., Mid South Aluminum - Building a Corporate Culture of Caring
Justin Levy of Conscious Alliance - Awakening Compassion
Mark Melson of Gladney Center for Adoption - The Power and Magic of Adoption
Tom and Ellen Harris of The Jordan Elizabeth Harris Foundation – Shining a Light on Depression and Suicide
Michael Graber, Managing Partner of Epic Pivot - Conscious Capitalism and the Entrepreneurial Spirit
Beverly Robertson, President and CEO of The Greater Memphis Chamber - Creating Economic Prosperity Through Opportunity, Equity and Inclusion
Elizabeth R. Brands, President & CEO of The Morris Foundation - Removing Barriers and Creating Pathways for the Vulnerable Populations
Kris Intress, Founder and CEO of Rock Springs Retreat Center - From Hospitality to Health, Finding Balance and Hope
Deborah Macfarlan Enright, Ed.D. - Improving the World Through Skillful Disruption of the Status Quo
Dwania Kyles, Co-Founder of The Memphis 13 Foundation - Approaching Healing and Leading with Love
Jared Barnett, CEO of Slingshot Memphis, Inc. - Promoting a Results-Driven Poverty-Fighting Ecosystem
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