104: Curiosity Creates Hospitality, Connection Beats Checklists

Guests don’t come to a full‑service restaurant for a transaction; they come hoping to feel something. We dig into how to deliver that feeling on purpose through connected hospitality, turning routine steps into genuine moments of care that guests remember long after the check drops.

We start by grounding everything in food, then layer in the human element that differentiates you in a crowded market. 

You’ll hear how:

• We reframed performance reviews into get‑to‑know‑you conversations.
• Why curiosity is a trained skill not a personality trait, 
• “Ping pong” questions replace scripts to create real dialogue.
• Growth requires humility, we unpack a one‑star review

If you’re ready to coach curiosity, hire for heart, and transform checklists into connections, press play. If the conversation sparks ideas, subscribe, share the episode with your team, and leave a quick review so more operators can find it. What’s the one question you’ll ask at your next table touch?

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Podcast Production: https://www.lconnorvoice.com/